Shipping policy

THE CLAW STUDIO — SHIPPING POLICY

Last Updated: September 06, 2026

Welcome to THE CLAW STUDIO (“we,” “us,” “our,” or “THE CLAW STUDIO”). Our website, www.theclawstudio.co, is operated by SLILEY VENTURE under the brand name THE CLAW STUDIO.

We are committed to processing and delivering your premium heavyweight streetwear safely and efficiently. Please review this Shipping Policy to understand our order processing, dispatch, and delivery procedures.

1. Order Processing & Quality Check

At THE CLAW STUDIO, our products, including heavyweight oversized T-shirts and graphic collections such as CHAOS MODE, are prepared with careful attention to quality.

Before dispatch, orders may go through the following stages:

  • Order verification and processing

  • Product preparation and printing, where applicable

  • Quality-control inspection

  • Packaging

  • Handover to our designated shipping or logistics partner

Orders are dispatched only after completing the applicable processing and quality-check procedures.

2. Shipping & Delivery Timeline

Once an order has been processed and handed over to our delivery partner, standard domestic delivery generally takes approximately 7–10 working days.

Delivery timelines may vary depending on:

  • Delivery location

  • Courier network and operational conditions

  • Public holidays

  • Weather conditions

  • High-volume periods or promotional sales

  • Unforeseen circumstances beyond our reasonable control

The estimated delivery period is therefore a general timeframe and should not be considered an absolute guarantee.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Order value

  • Package size or weight

  • Active promotional offers

From time to time, THE CLAW STUDIO may offer free shipping or discounted shipping, including offers applicable to prepaid orders. Promotional shipping offers are subject to their respective terms and validity periods.

4. Order Tracking

Once your order has been dispatched, we will provide available tracking information through the contact details provided during checkout.

Depending on the services available, the tracking information may be sent to your registered email address and/or mobile number.

You can use the provided tracking details to monitor the status of your shipment through the applicable courier or logistics partner.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect Address & Failed Delivery Attempts

Customers are responsible for providing complete and accurate delivery information at checkout, including:

  • Full shipping address

  • City and state

  • PIN code

  • Valid phone number

  • Any other information required for successful delivery

THE CLAW STUDIO / SLILEY VENTURE will not be responsible for delivery delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or inaccurate information provided by the customer.

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply for re-dispatch, where applicable.

6. Delayed or Lost Shipments

While we work with established delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.

If your shipment appears to be significantly delayed, please contact us at support@theclawstudio.co with your Order ID so that we can assist you in checking the shipment status.

In cases where a shipment is confirmed as lost by the applicable courier or logistics partner, THE CLAW STUDIO will review the matter and provide an appropriate resolution in accordance with our applicable policies and the circumstances of the order.

7. Delivery Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at:

support@theclawstudio.co

Address changes cannot be guaranteed once an order has been processed, packed, or handed over to the shipping partner.

8. Contact Us

For questions regarding shipping, delivery status, delays, or other shipment-related concerns, please contact our support team:

Parent/Operating Entity: SLILEY VENTURE
Brand Name: THE CLAW STUDIO
Website: www.theclawstudio.co
Support Email: support@theclawstudio.co

Please include your Order ID when contacting us regarding a specific shipment so that we can assist you more efficiently.