Refund policy
RETURN, EXCHANGE & REFUND POLICY
At THE CLAW STUDIO, we take pride in delivering premium heavyweight streetwear crafted with care. Every order undergoes a quality check before dispatch. In the unlikely event that you need a return, exchange, or refund, please read the following policy carefully.
1. Eligibility & Return Window
All return and exchange requests must be raised within 7 (seven) days from the date of delivery.
Requests raised after the applicable time period will not be accepted.
Products must meet the eligibility conditions specified below to qualify for a return or exchange.
2. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, you must report the issue within 48 hours of delivery by contacting our official customer support team at:
Mandatory Unboxing Video Requirement
For any claim involving a damaged, defective, missing, or incorrect product, the customer must provide a clear, continuous and unedited 360-degree unboxing video.
The video must:
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Begin before opening the sealed outer package.
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Clearly show the shipping label/order details on the package.
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Show the complete package and its condition before opening.
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Clearly capture the product while it is being unpacked.
Claims submitted without a valid unboxing video may not be eligible for a replacement or refund.
Once the claim and supporting evidence are verified and approved, THE CLAW STUDIO will arrange the necessary reverse pickup and provide a replacement or refund, as applicable.
3. Size Exchange
We want you to get the right fit.
For domestic orders, one size exchange is completely free of charge. If the purchased size does not fit, you may request an exchange within 7 days of delivery by contacting:
For the first size exchange, THE CLAW STUDIO will bear the applicable reverse pickup and forward shipping costs.
The product must be:
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Unworn and unused
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Unwashed
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Free from stains, damage, perfume, or any other signs of use
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Returned with all original tags and packaging intact
Size exchanges are subject to product and size availability.
4. Change of Mind & Voluntary Returns
If you wish to return a product due to a change of mind, preference, or any reason unrelated to a manufacturing defect or incorrect product, the return request must be raised within 48 hours of delivery by emailing:
The product must be:
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Unworn and unused
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Unwashed
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Free from stains, damage, odour, or signs of use
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Returned with all original tags and packaging intact
A nominal Shipping & Handling Fee of ₹50–₹60, as applicable to the order, will be deducted from the refundable amount to cover logistics and handling costs.
5. Return Inspection & Refund Processing
For all approved returns, the product must first reach our warehouse and successfully pass our quality-control inspection.
The refund will be processed only after we confirm that the returned product:
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Has not been worn or used
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Has not been washed
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Has not been damaged or altered
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Contains the original tags and packaging, where applicable
Once the returned product has been inspected and approved, the refund will be initiated to the original payment method or bank account, as applicable, within 7–14 working days.
The time taken for the amount to reflect in the customer's account may vary depending on the payment gateway or banking institution.
For refund tracking or status-related queries, customers may contact:
6. Contact Us
For all return, exchange, replacement, and refund-related queries, please contact our official customer support team:
Email: support@theclawstudio.co
Please include your Order ID and any required photographs, videos, or other supporting evidence when contacting us.
THE CLAW STUDIO reserves the right to reject a return, exchange, replacement, or refund request if the product does not meet the conditions specified in this policy or if the information/evidence provided is insufficient for verification.