Privacy policy

Last Updated: September 06, 2026

Welcome to THE CLAW STUDIO (“we,” “us,” “our,” or “THE CLAW STUDIO”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our website, www.theclawstudio.co, or purchase our products.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect certain information from you when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

Personal Information

When you place or attempt to place an order, we may collect information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order and transaction details

  • Other information you voluntarily provide to us

Payment information: Payments are processed through secure third-party payment gateways. We generally do not directly store your complete payment card or banking credentials on our servers.

Device & Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interaction and browsing activity

  • Referring website or source

This information helps us maintain, secure, and improve our website and shopping experience.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders.

  • Process payments through our payment service providers.

  • Arrange shipping and delivery.

  • Send order confirmations, shipping updates, and other transactional communications.

  • Respond to customer support requests and enquiries.

  • Process returns, exchanges, refunds, and replacements.

  • Detect, investigate, and prevent fraudulent, unauthorized, or potentially harmful transactions.

  • Improve our website, products, services, and customer experience.

  • Send promotional communications, product launches, drop announcements, offers, and marketing updates where you have opted in or where otherwise permitted by applicable law.

  • Comply with applicable legal, regulatory, accounting, or security requirements.

3. Sharing of Your Information

We may share relevant information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

Shopify

Our online store is powered by Shopify, which provides the e-commerce infrastructure used to operate our website and process orders.

You can review Shopify's privacy practices through its official privacy policy.

Shipping & Logistics Partners

We may share necessary information, such as your name, phone number, shipping address, and order details, with courier and logistics partners to facilitate delivery, returns, and exchanges.

Payment Service Providers

Payment-related information may be processed by third-party payment gateways and financial service providers to securely process transactions.

Other Service Providers

We may also share information with service providers that help us with website hosting, technology, analytics, customer support, security, fraud prevention, and other business operations, where necessary.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep your shopping experience functional.

  • Remember preferences and shopping-cart information.

  • Understand website traffic and usage.

  • Improve website performance and functionality.

  • Support analytics and, where applicable, marketing activities.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it as appropriate.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of your personal information, where legally permitted.

  • Withdraw consent for certain uses of your information.

  • Opt out of promotional or marketing communications.

To make a privacy-related request, please contact us at:

support@theclawstudio.co

We may need to verify your request before taking action to protect your personal information and account security.

8. Marketing Communications

If you have opted in to receive marketing communications from us, we may send you information about new collections, product launches, offers, drops, and other updates from THE CLAW STUDIO.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us at support@theclawstudio.co.

Transactional communications, such as order confirmations, shipping updates, and important service-related notifications, may still be sent where necessary to fulfill your order or provide our services.

9. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

THE CLAW STUDIO is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

10. Children's Privacy

Our website is not intended for individuals who are not legally permitted to make purchases or use e-commerce services under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided us with personal information, please contact us at support@theclawstudio.co.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, applicable laws, or regulatory requirements.

Any updated version will be posted on our website with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

THE CLAW STUDIO
Website: www.theclawstudio.co
Email: support@theclawstudio.co

We will make reasonable efforts to respond to privacy-related enquiries in accordance with applicable law.